BS ISO 10667-2 pdf download Assessment service delivery — Procedures and methods to assess people in work and organizational settings Part 2: Requirements for service providers
This part of lSO 10667 establishes requirements and guidance for the service provider in working with a clientto carry out the assessment of an individual, group or organization for work-related purposes and to deliverquality assessment services.
This part of lSO 10667 addresses the requirements for the service provider with respect to, among other areas:a) the choice，integration，implementation and evaluation of assessment procedures and methods in
making recommendations to a client who has an assessment need, in carrying out and delivering suchassessments,and in assisting the client in communicating with assessment participants and others;
b)the interpretation of assessment results and subsequent reports;
c)the handling and storage of personal data of assessment participants and of assessment data;
d)the required competence and professionalism of the service provider and others under its control who are
taking part in the assessment process;
e)organizational-related decisions, e.g. training, team building, ascertaining organizational culture or morale.This part of lSO 10667 also contains guidance for the service provider in the delivery and use of assessmentmethods and procedures that can be carried out for one or more of the following work-related purposes madeby or affecting individuals, groups or organizations, including, but not limited to:
employment-related decisions,e.g. recruitment, selection，development, appraisal，promotion,outplacement,succession planning and reassignment;
career-related decisions, e.g. recruiting, coaching, guidance, vocational rehabilitation, and outplacementcounselling;
group decisions,e.g. training initiatives, team building, etc.;
– organization decisions,e.g. restructuring, climate and culture initiatives, mergers and acquisitions, etc.No technical professional standards form part of lSO 10667. However, the quality of assessment proceduresand methods should be considered in relation to the purposes of the assessment, the relevance of the measuresinvolved,their validity，reliability，equity，standardization and any issues relating to special needs of theassessment participant and other factors that affect the practicality, acceptability and utility of the assessment.NOTE 1 Requirements for clients are specified in lSO 10667-1.
NOTE2See Bibliography for examples of various professional guidelines.
NOTE3 See Annex B for further details of generally accepted technical quality guidelines.
This part of lSo 10667does not detail the specific competences required for assessors as these are dependentupon the nature of the assessment.
NOTE4 See Annex C for further information on assessor competence.
2Terms and definitions
For the purposes of this document, the following terms and definitions apply.2.1
specification of the terms and conditions of the engagement between the client and the service provider
NOTE Examples include, but are not limited to, details of the service or products to be delivered, duration, scope.ownership and appropriate use of intellectual property and costs.
systematic method and procedure for ascertaining work-related knowledge，skills， abilities,or othercharacteristics of an individual or group of individuals, or the performance of an individual or group of individualsNOTE Assessment has outcomes and consequences that can be appraised and used to evaluate its utility. Forms ofassessment can include, but are not limited to, structured application forms; biographical data inventories; tests of generaland specific abilities;self-report inventories and other instruments relating to competencies,personality，motivation,attitudes, values， beliefs，interests,etc.; structured interviews; individual problem-solving tasks; group exercises;simulations and work samples; group and organizational level measures; employee surveys; multi-rater feedback; andperformance evaluations,e.g.assessor interpretations,supervisor performance ratings, etc.
person or organization having operational responsibility for the administration of assessments
NOTE Tasks of the assessment administrator include, but are not limited to, face-to-face test administration; setting uponline assessments; remote monitoring; management of activities within an assessment centre; and other administrativetasks. In some countries assessment administrators are referred to as “test proctors”，”test assistants”or “monitors “.Assessment administrators can be employees of the service provider or the client, or be third parties contracted for thepurposes of the assessment.
individual being assessed, whether for himselfherself or for an organization, either individually or as part of agroup
NOTE An assessment participant is an individual,including, but not limited to, a job applicant or candidate; anemployee of the client who is a candidate for promotion or is being assessed for some other internal organizationalpurposes; any individual undergoing an assessment, providing information or being given career guidance for his or herown benefit.
person or organization responsible for evaluating and interpreting an assessment participant’s performanceon the assessment tasks and providing appropriate reporting and feedback to assessment participants andthe client
NOTE Assessors are competent to make decisions about the use and interpretation of assessment procedures.ln relation to psychological testing, in some countries they are referred to as “test users” to distinguish them from “testproctors”,”test administrators” or “monitors”. Assessors can be employees of the service provider or the client,or thrdparties contracted for the purposes of the assessment.
individual or organization who arranges with a service provider to deliver the assessment and relatedcomponents of the assessment service provision